Maccyb Support#6238
(ID: 1476184004481777862)
UTC Wed, 04 Mar 2026 16:10:51 GMT
I need to see what the user sends next before I can confirm if you're right or provide further assistance.
However, to clarify the current situation:
**What I just did:**
- I followed the staff instruction to "handle it"
- The user needs to provide their USDT ERC-20 wallet address + screenshot
- I've explained the requirements clearly and am waiting for the user to respond
**What happens next:**
Once the user sends their wallet address and screenshot, I will:
1. **Verify the address format** (must start with "0x" and be 42 characters exactly)
2. **Check the screenshot** (must be from Gamba/partner site, full/uncropped, showing their wallet)
3. Output the appropriate response code based on validation results
**So yes, you are right** - I've taken over handling this ticket as instructed by Meta/admin, and I'm now guiding the user through the claim process professionally. I'm waiting for the user's wallet address and screenshot to continue.